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How to order

Ordering with UPM is designed to be simple for existing customers and clear for those just getting started. Our service model gives you one primary contact, access to technical experts and a predictable path from material selection to delivery.

If you already work with us, you can place an order through your sales representative or our online customer portal. Learn more about MyRaflatac.

If you are new to UPM, we will guide you through the first steps and help you confirm the right material for your application.

New to UPM? Contact us to start a conversation and request guidance or samples

Ordering for existing customers

If you already work with UPM, you can order label materials in the way that best fits your daily workflow. You can work directly with your sales representative or manage many tasks independently through MyRaflatac.

Order with your sales representative

Your UPM sales representative remains your primary contact for:

Commercial discussions and availability
Material recommendations and specifications
Delivery planning and coordination

Your representative can also advise on UPM label materials lead times and regional availability based on your requirements.

Contact your local sales representative

Order online through MyRaflatac

MyRaflatac is UPM Adhesive Materials’ online customer portal for label material sourcing. This self-service option is designed to complement our service model by making everyday tasks easier and giving you more control over planning and execution.

With MyRaflatac, you can:

Browse the full label material portfolio
Request samples and quotes
Place and track orders
Submit claims
Access technical resources and documentation

Whether you are preparing for a customer meeting or scheduling your production lines, MyRaflatac supports your work on your schedule.

New to UPM? Here is what it is like to work with us

If you are considering UPM for the first time, the goal is to make the first order feel straight forward and low risk. We support you through selection, validation and delivery planning so you can move forward with confidence.

Our service model is built around clarity, responsiveness and collaboration.

You can expect:

A dedicated sales contact who coordinates the process
Guidance from label experts on material selection and performance questions
A global network supported by local distribution
Technical support during trials, approvals and scale-up

What this means for you:

Less time spent figuring out who to contact and when
More confident decisions made faster
Consistent support from people who understand your local market, backed by global expertise and resources
Reduced performance and supply-risk

Tell us about your label material needs

Print house services and technical support

Converters and printers need confidence that materials will run reliably and meet end use demands. We provide print house services and technical support to help with:

Selecting materials for your application and substrate
Supporting trials and performance validation
Answering practical converting and application questions

Explore our tools and services

What you will need for a smooth order

To help your team move quickly, it helps to share:

End-use and application conditions
Substrate and packaging details
Print method and finishing needs
Delivery region and timing expectations

This information helps confirm suitability and set realistic lead times. Reach out to your local UPM representative or send us an inquiry.

Find my local service contact information

Frequently asked questions

Next steps for working with UPM

Now that you know what it’s like to work with us, explore our labelstock product offering.

Search by product type and country to start. Then narrow down the results by industry application, sustainability needs, service offerings and more.

Once you find a material that fits your specifications, send an inquiry straight from the tool or reach out to your local UPM contact to place an order.

Browse the product catalog