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Technical support and documentation for UPM Metamark, UPM Intercoat and UPM Grafityp

When a job is not performing as expected, or when you need documentation to back a product specification, waiting for an answer costs real time. Each of the three UPM Graphics brands maintains its own technical support library and contact team. This page gives you direct access to technical documentation, application guidance, compliance records, and support contacts for all three, so you can find what you need without navigating each brand site separately.

UPM Metamark

UPM Intercoat

UPM Grafityp

Technical datasheets and product data

Full product specifications are available directly from each brand. Technical datasheets cover face film, adhesive, liner, and performance data. For UPM Metamark, Material Safety Data Sheets (MSDS) are also available alongside each technical datasheet.

UPM Metamark

Full technical datasheets and MSDS for every product in the UPM Metamark range. Organised by product category and series. Download directly from the UPM Metamark technical library.

Download datasheets

UPM Intercoat

Technical information sheets and product data for the UPM Intercoat range. Searchable by product number. REACH regulation information also available.

Download datasheets

UPM Grafityp

Product data sheets for the full UPM Grafityp range including GrafiTrack, GrafiPrint, GrafiWrap, and GEF. Available by product line from the UPM Grafityp download centre. Available in select countries.

Download datasheets

ICC colour profiles

Accurate ICC colour profiles are essential for consistent print output across wide-format inkjet platforms. All three UPM Graphics brands provide ICC profiles for their digital print media ranges, covering the major printer manufacturers. UPM Metamark and UPM Grafityp both hold HP Latex certifications for selected products.

UPM Metamark

ICC colour profiles for all MD-Class digital media across Roland, Epson, HP, Mimaki, Seiko, Oce, Oki, and Mutoh platforms. Updated as new printer certifications are completed. Also includes HP Latex certified product listings.

Download ICC profiles

UPM Intercoat

ICC profiles and colour data for UPM Intercoat digital media. Available via the UPM Intercoat downloads page alongside product data sheets and colour cards.

Download ICC profiles

UPM Grafityp

ICC profiles for the GrafiPrint range across major wide-format platforms including Roland, Mutoh, HP Latex, and Canon. Profiles are hosted on UPM Grafityp's dedicated ICC download site, grafiprint.info. HP Latex certified products are also listed.

Download ICC profiles

Application guidelines and troubleshooting

Most installation and performance issues come down to surface preparation, application conditions, or material selection. Each brand provides guidance to help you get the best results from their materials and resolve common problems before escalating to technical support.

UPM Metamark

Detailed application guidelines organised by material type, substrate, and application method. Covers wet and dry application, air-release adhesive systems, aftercare, and removal. Troubleshooting guide and technical glossary also available, plus a video library of installation techniques.

Application guidelines

Troubleshooting and technical glossary

Video guides

UPM Intercoat

Application guidance and product handling information available through the UPM Intercoat website and product data sheets. For specific application queries, contact the UPM Intercoat technical team via the contact page.

Application guidelines

UPM Grafityp

Product manuals and application guides for the UPM Grafityp range available via the UPM Grafityp downloads section. Video guides covering application and installation are also available. For queries not resolved by the documentation, contact the UPM Grafityp export team.

Application guidelines

Video library

Compliance documentation and certifications

Compliance documentation is required for procurement processes, environmental management systems, building specifications, and customer compliance packs. All three brands provide certification and compliance records for their respective product ranges.

UPM Metamark

REACH compliance, RoHS compliance, and surface energy classifications. Fire rating certificates (BS EN 13501-1:2007) for products approved for regulated environments. ISO 14001, ISO 9001, and ISO 45001 certificates via the awards and accreditations page. Product durability guide and MetaSure™ warranty documentation.

Compliance documentation

Fire ratings

ISO accreditations and awards

Product durability guide

UPM Intercoat

REACH regulation information and product compliance documentation available through the UPM Intercoat downloads page. For specific compliance queries, contact the UPM Intercoat team.

Compliance documentation

UPM Grafityp

Certificates for the UPM Grafityp range including ISO accreditations and fire certifications for the GEF range (B1 fire certificate to EN13501). Available from the UPM Grafityp certificates download page. Available in select countries.

Compliance documentation

Colour references and product literature

Colour charts, palettes, and product brochures help with material selection, client presentation, and design workflow. Each brand provides downloadable reference materials for their core product ranges.

UPM Metamark

SignVinyl colour palettes for import into Signlab, Flexi, Adobe Illustrator, and CorelDRAW. Colour charts for the M7, M4, MT, MM-CC, reflective, fluorescent, and MetaTex MX Series. Full product catalogue and range brochures also available.

Download colour palettes

Product catalogues and brochures

UPM Intercoat

Colour cards and product information for the UPM Intercoat range available through the downloads page. The searchable download library allows filtering by product number.

Download product literature

UPM Grafityp

Product bulletins and marketing tools for the UPM Grafityp range available from the UPM Grafityp downloads section. The UPM Grafityp magazine provides application inspiration and product updates. Available in select countries.

Download product literature

Contact technical support

Each brand operates its own technical support team. Contact details, availability, and preferred contact methods vary by brand. For the fastest response to application or product queries, use the direct contact details below for the relevant brand.

UPM Metamark

Live chat: Monday to Friday, 9:00 am to 5:00 pm.

Email: technical@metamark.co.uk (response within 24 hours on business days).

Phone: 0345 345 5645 (UK) — Monday to Friday, 9:00 am to 5:00 pm.

International: +44 (0) 1524 387140 / exports@metamark.co.uk.

Contact technical support

UPM Intercoat

Contact the UPM Intercoat team via the contact page for product selection and technical application queries relating to UPM Intercoat print media, sign vinyl, and overlaminate ranges.

Contact technical support

UPM Grafityp

Email: export@grafityp.com

Phone: +32 11 60 08 50 For technical queries about UPM Grafityp products and application guidance. Available in select countries — contact your regional UPM Grafityp distributor if the export team is not the right first contact for your market.

Contact technical support

Training and specialist tools

UPM Metamark provides the most comprehensive training and specialist software offer within the UPM Graphics portfolio. The resources below are UPM Metamark-specific but are relevant to professionals working with the full range of UPM Graphics materials.

Metamark Academy

Best-in-class professional training in the installation and use of UPM Metamark materials. Introductory and advanced courses delivered by expert trainers. Available at the Metamark facility. Pricing listed on the Academy page. For international training, contact the UPM Metamark team.

Book an Academy course

MetaCut™ template software

Vehicle-specific pre-cut template software for paint protection film and window tinting installation. Reduces material waste and installation time by eliminating hand-cutting. Templates updated regularly for new vehicle models. Available from the MetaCut™ page.

MetaCut™ PPF template software

Video guides

UPM Metamark's YouTube channel provides free installation technique videos, product walkthroughs, and application guides. Topics include sign vinyl application, vehicle wrap installation, PPF fitting, and MiA™ interior film. Subscribe for new content notifications.

Video guides on YouTube

MetaSure™ warranty (UPM Metamark)

The MetaSure™ Warranty Programme from UPM Metamark provides documented warranty coverage for products used within specified application parameters. For converters and installers providing graphics to end customers, MetaSure™ gives a defensible warranty position backed by UPM Metamark's manufacturing credentials. Full terms, eligible products, and registration details are available through the MetaSure™ warranty page.

UPM Metamark: Warranty information

UPM Grafityp: Warranty information